A few tips when offering a VIP experience at your arts event... Provide the benefits you promise, don't discount the tickets to 1/3 of their initial value, and deliver at least acceptable customer service... The people behind Dallas Aurora 2015 failed all of these last Friday, resulting in a less than favorable experience. Click here to read more »

After about three years in Dallas, it was long overdue to experience a concert in The House of Blues. George Ezra was a good match on the venue. The same was not true for Ariana Grande, who couldn't fill (neither impress) the American Airlines Center (AAC, Dallas)... Click here to read more »

Selling out the 20,000 seat Madison Square Arena in New York is not the same as taking America by storm - but it is a good start. Especially for an artist who hasn't touched the American charts yet... Click here to read more »

Recently Stubhub abandoned a real-life test disclosing to customers of second hand tickets the all-in price upfront - as they were losing customers hand over feet to other ticket brokers. Today, I personally went through the experience of how a $20 ticket purchase results in $15.10 of additional fees, charges, and taxes to the online broker - and that is even before they take their cut of what the seller of the tickets actually receives. Click here to read more »

In July I went to see Damien Rice in concert in Paris, and in September I attended Ed Sheeran's show in Dallas. I wasn't expecting these two gigs to have a lot in common with one another, but they did. So I decided to write down the similarities, the differences and... my appreciation for both ! Click here to read more »