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CapitalOne 360: how to lose a 14 year long customer

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In summary... [1] Instruct you customers to contact you through email, then never respond to their questions [2] Train your phone representatives to only assist with well defined transactions per their script and ignore all other customer questions, comments and remarks. [3] Advertise your corporate sponsorships - and make sure your customers can't reap any benefits of those. Well, that's how CapitalOne convinced me to cancel out my 14 year old accounts. Contrast this with: Marriott got it just right and delivered nicely on the same challenge ! Click here to read more »

McKinney #6 on Best US Cities For Young Families to Live in 2016

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Once again, McKinney makes the top #10 list of cities in the US for young families to live - based on the infrastructure, schools, crime, housing and other relevant statistics. The 2016 data was compiled by Apartmentlist.com - as guidance for families relocating and looking for neighborhoods to live. Click here to read more »

Way to go Stella - Inbev !

belgian beer cafe dfw

While I was stuck in DFW airport today... I came a cross the "Inbev" Belgian Beer Cafe Transit... only Belgian beers, only Inbev beers: Stella, Leffe, Hoegaarden - draft ! Click here to read more »

Belgica - Sundance 2016 Winner for World Cinema Dramatic

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A new movie from Belgian director Felix Van Groeningen and a new set of awards... Belgica won the 2016 Sundance Film Festival award for the best director in the category World Cinema Dramatic... one of the biggest awards at the festival which should pave the way to a worldwide release of this movie set in a Belgian Cafe becoming "the place to be"... Click here to read more »

Hurry: order by January 4th - a cool smart home camera for $49 !

spot smart home camera

A home camera for less than $50 ? With night vision, 2 way audio, motion and sound detection, streaming video, HD-video, local SD storage and free cloud storage, audio-recognition and time lapse video (I'll explain) ? There is only one thing to do: order now. Click here to read more »

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