Jürgen's blog
Damien Rice x2 [Shanghai, May 22nd 2016]
Submitted by Jürgen on June 4, 2016 - 00:47
My second Damien Rice concert... and again a unique experience which will not be forgotten. I was fortunate to catch him while on a trip in Shanghai - an evening full of nice surprises... Click here to read more »
Prince (1958-2016) - His Last Show in Atlanta - Fox Theater - April 14, 2016
Submitted by Jürgen on April 23, 2016 - 02:33
Sometimes it snows in April
Sometimes I feel so bad, so bad
Sometimes I wish that life was never ending
But all good things, they say, never last
-- Lyrics "Sometimes It Snows In April" -
-- “Sometimes It Snows in April” was recorded on April 21, 1985. Prince died on April 21, 2016. Click here to read more »
Jasmine Thompson's cover of Love Yourself (Justin Bieber original)
Submitted by Jürgen on April 9, 2016 - 02:10
Though to admit, but I like Justin Bieber's "Love Yourself" song - and I adore Jasmine Thompson's cover of this track. And the fact that even Justin's version (and his entire last album) sounds so much different... and he acts so much different... would that have anything to do with Hillsong ? Click here to read more »
CapitalOne 360: how to lose a 14 year long customer
Submitted by Jürgen on March 22, 2016 - 00:23
In summary... [1] Instruct you customers to contact you through email, then never respond to their questions [2] Train your phone representatives to only assist with well defined transactions per their script and ignore all other customer questions, comments and remarks. [3] Advertise your corporate sponsorships - and make sure your customers can't reap any benefits of those. Well, that's how CapitalOne convinced me to cancel out my 14 year old accounts. Contrast this with: Marriott got it just right and delivered nicely on the same challenge ! Click here to read more »
Way to go Stella - Inbev !
Submitted by Jürgen on March 8, 2016 - 21:43While I was stuck in DFW airport today... I came a cross the "Inbev" Belgian Beer Cafe Transit... only Belgian beers, only Inbev beers: Stella, Leffe, Hoegaarden - draft ! Click here to read more »